Frequently Asked Questions
What service does GoFaxNow provide?
You purchase the technical processing of a fax order, its submission or handoff to the fax network or a transmission provider, and a technical fax transmission attempt. You do not purchase guaranteed delivery, recipient-side availability or acceptance, reading, processing, filing or action, legal acceptance, or deadline compliance.
When is the purchased service fully performed?
The service is fully performed once the fax order has been technically processed, handed over to the fax network or a transmission provider, and a final technical transmission status has been received. A final status can be delivered or failed, including a final recipient-side or network failure status.
What happens if no final transmission status is received?
GoFaxNow does not automatically treat the service as fully performed. The normal dispatch and retry process must first be exhausted, after which the case is reviewed manually. If a complete technical transmission attempt cannot be demonstrated, a refund is normally available, subject to applicable consumer rights. Ambiguous provider outcomes are reviewed case by case.
Is payment the same as delivery success?
No. Payment starts technical processing of the fax request. It does not by itself confirm fax-network submission or successful delivery. The current submission and delivery state is shown separately on the status page.
What happens right after payment?
GoFaxNow prepares the fax submission and shows the current state on the status page. Once submission to the fax network is confirmed, transmission can take a few minutes or longer depending on the destination network and recipient fax line.
How do I check the delivery result?
After payment you’ll see a private status link. You can copy or bookmark it and check the final result anytime. Optionally, you can enter an email address to be notified if delivery fails or needs your attention.
When do I receive emails / receipts?
Emails are optional. Depending on what you select on the success/status page:
- Submission receipt: confirms payment and a confirmed fax submission, but not delivery.
- Delivery result email: sent when the final result is available (delivered or failed).
If Stripe provides a customer email, we prefill it for convenience — you can edit or clear it anytime.
Why can a fax fail even if the number is correct?
A correct number can still be unavailable or unable to complete the fax handshake. The line may be busy, the receiving system may be switched off or outside operating hours, the connection may be dropped, or routing, line-quality, and fax-system compatibility issues may prevent technical delivery.
Check the status explanation before trying again. A later attempt may help with a temporary error, but it will not fix an invalid number or a destination that does not accept fax calls.
Is fax delivery guaranteed?
No. Payment covers technical processing and submission of the fax attempt, not guaranteed delivery. We report the technical transmission result made available by the fax network or transmission provider.
What do common fax failure reasons mean?
No answer means the receiving line did not answer. Busy means it was in use. Call dropped or declined means the connection ended before transmission completed. A fax signaling error means the systems could not complete the required technical handshake. The status page provides an explanation for the reported result.
Do I get a refund if my fax fails?
Refunds are normally appropriate for duplicate payments or when payment succeeded but no technical handoff, processing, submission, or transmission attempt occurred because of a GoFaxNow-side error. Receiver-side failures, wrong or inactive numbers, a final status after a real attempt, a recipient not finding or acting on a technically delivered fax, and missed deadlines are not automatically refundable and are usually not eligible. Provider or integration failures are reviewed case by case. All decisions remain subject to applicable consumer rights. Contact support with your Fax ID and payment email.
Does “delivered” mean the recipient read or processed my document?
No. “Delivered” is a technical status reported by the fax network for the recipient fax endpoint. It does not confirm that a person read, processed, accepted, filed, or acted on the document internally.
Can GoFaxNow confirm legal receipt or deadline compliance?
No. The status and receipt document the technical fax submission or transmission result; they do not guarantee legal acceptance, internal processing, or compliance with a deadline. Requirements vary by recipient and jurisdiction.
What should I check before sending to an official or professional recipient?
For a government office, tax office, embassy, doctor, lawyer, insurer, or court, verify the published fax number, accepted document format, required cover information, applicable deadline, and whether the recipient currently accepts fax for that purpose. Contact the recipient if formal confirmation is needed.
How can I submit a withdrawal request?
If you believe you have a statutory right of withdrawal, you can submit a declaration through our Withdrawal page. The submission is timestamped and you will receive an email confirming receipt. Submitting a withdrawal declaration does not automatically mean that a refund is due; the request is reviewed according to applicable law and the status of the service.
From which number will my fax be sent?
All faxes are sent from our dedicated GoFaxNow line: +1-888-887-4346. This ensures consistent identification and reliable transmission.
Which file types and limits are supported?
We currently support PDF, JPG, and PNG files. The maximum file size is 10 MB, and a fax can contain up to 5 pages.
How much does it cost?
Sending a fax with GoFaxNow costs a flat fee of USD $1.99 per fax, regardless of the number of pages (up to the 5-page limit). There are no subscriptions or hidden charges.
What happens to my documents after sending?
All uploaded files are automatically deleted from our system:
- Unpaid uploads are deleted after 30 minutes
- Paid uploads (regardless of delivery result) are deleted after 2 hours
This ensures privacy and data minimization.
Do I need to create an account?
No. GoFaxNow works without registration. You upload, pay, and send — fast and hassle-free.
Can recipients reply to the GoFaxNow fax number?
No. The number +1-888-887-4346 is used for outgoing transmissions only. It is not technically possible to receive faxes or replies on this line. If a recipient tries to fax back, it will not be delivered.
For follow-ups, please contact the recipient directly or send a new fax.
What is the optional cover page?
You can add an optional cover page. It can include sender details or a short message before the main document. This is optional — your fax works without it.
Where can I send a fax with GoFaxNow?
You can send your fax to destinations worldwide, including:
Looking for an overview of our international fax service? That page explains how to send faxes to supported destinations, country codes, pricing, and privacy.