Terms of Service

Quick summary (important)

• No account required. We aim to minimize personal data.
• Payment starts the fax submission. Fax delivery is asynchronous and depends on the recipient’s fax line and telecom routing.
• No guaranteed outcome. We provide transmission results based on the recipient fax line response, but fax technology cannot guarantee reading/processing by a person.
• Auto-deletion. Uploaded documents are deleted automatically according to our retention rules (see Privacy Policy).

1. Scope

These Terms apply to the GoFaxNow website, related pages, and the fax submission and delivery status functionality. Additional policies may apply where referenced (e.g., Privacy Policy).

2. The Service (how it works)

GoFaxNow enables you to submit a document to be faxed to a recipient fax number. After payment, your fax is queued and a delivery attempt is initiated via our telecom providers. Delivery can take several minutes and may succeed or fail depending on factors outside our control (e.g., busy lines, incompatible fax endpoints, call drops, routing issues).

You may receive (or view) a status result such as “Submitted”, “In progress”, “Delivered”, or “Failed”. Any result is based on fax-network or transmission-provider signals. A “Delivered” result means the fax was marked as technically delivered to the recipient fax endpoint; it does not prove that the recipient read, processed, accepted, filed, or acted on the document. It also does not establish legal acceptance or compliance with a deadline.

You purchase the technical processing of a fax order, its submission or handoff to the fax network or a transmission provider, and a technical transmission attempt. The service is fully performed once the fax order has been technically processed, handed over to the fax network or a transmission provider, and a final technical transmission status has been received. A final status may be delivered or failed; recipient-side success is not part of the purchased service.

3. Acceptable use

• You must use the Service only for lawful purposes and in compliance with applicable laws and regulations.
• You must have the right to send the content you upload, and you are responsible for its accuracy and legality.
• No abuse, interference, reverse engineering, probing, or attempts to bypass security measures.
• No use to transmit unlawful, harmful, infringing, deceptive, or abusive content.

4. Your inputs (documents & numbers)

You are responsible for providing the correct recipient fax number (including country code) and for ensuring that the document is suitable for fax transmission. If a number is incorrect or the recipient endpoint is not a fax line, delivery may fail.

5. Pricing & payment

Fees are shown at checkout. Payments are processed by third-party payment providers (e.g., Stripe). Taxes may apply depending on your location and applicable law.

Important: Payment confirms your purchase of technical processing, submission or handoff, and a technical fax transmission attempt. It does not purchase or guarantee recipient-side availability, delivery, acceptance, reading, processing, filing, action, legal acceptance, or deadline compliance.

5.1 Refund reviews

A refund is normally appropriate for a duplicate payment for the same fax submission, when payment succeeded but no technical processing, handoff, submission, or transmission attempt occurred, or when a clear GoFaxNow platform error prevented the purchased service from being performed.

A refund is not automatic and is usually not available where a real technical attempt returned a final status, including a busy line, no answer, a declined connection, a failed fax handshake, or an incorrect or inactive number. The same applies where a fax was marked technically delivered but the recipient cannot find, read, process, file, accept, or act on it, or where a deadline was missed.

Transmission-provider or integration failures are reviewed case by case. A final technical status after a real transmission attempt generally means that the purchased technical attempt was performed. If no real handoff or technical attempt occurred because of a GoFaxNow-side or integration-side issue, a refund may be appropriate. All refund decisions remain subject to applicable consumer rights and mandatory law. Contact support with the Fax ID and payment email.

If no final technical status is received, the service is not automatically treated as fully performed. The normal dispatch and retry process must first be exhausted, after which the case is reviewed manually. If a complete technical attempt cannot be demonstrated, a refund is normally available. If a genuine attempt is demonstrated but the provider outcome remains ambiguous, case-by-case review applies. Nothing in this policy limits rights that cannot be excluded under applicable law.

5.2 Statutory withdrawal requests

Nothing in these Terms limits statutory withdrawal or consumer rights that cannot be excluded under applicable law. If you believe you have a statutory right of withdrawal, you may submit a declaration through our Withdrawal page. Submission records receipt of the request; it does not automatically establish that the withdrawal is effective or that a refund is due.

6. Third-party services

The Service relies on third-party providers (e.g., telecom carriers and programmable fax infrastructure) to route calls and attempt delivery. Outages, carrier routing decisions, endpoint limitations, and protocol issues can affect outcomes.

7. Privacy & data retention

We aim to minimize personal data and automatically delete uploaded documents after a short period. Details on what we process, legal bases, and retention are described in our Privacy Policy.

8. Availability

We may change, suspend, or discontinue parts of the Service, and we may impose reasonable limits to protect security, prevent abuse, and ensure reliable operation.

9. Disclaimers

The Service is provided on an “as is” and “as available” basis, to the extent permitted by law. We do not warrant uninterrupted operation, error-free transmission, or that any fax will be delivered or read by a recipient.

10. Liability

To the maximum extent permitted by applicable law, GoFaxNow’s liability is limited to the amount paid for the affected fax submission. This limitation does not apply where liability cannot be limited under mandatory law.

Mandatory consumer protection rights and mandatory statutory liability rules remain unaffected.

11. Termination

We may suspend or terminate access if we reasonably believe you violate these Terms, misuse the Service, or create security or legal risk. You may stop using the Service at any time.

12. Governing law & venue

These Terms are governed by the laws of Austria, excluding conflict-of-law rules. If you are a consumer, mandatory consumer protection laws in your country of residence remain applicable. Venue is the competent court as permitted by law.

13. Changes to these Terms

We may update these Terms from time to time. The “Last Updated” date indicates when changes were published. If changes materially affect your rights, we will take reasonable steps to provide notice.

14. Contact

Email: info@gofaxnow.com